Privacy Policy

1. Introduction

FutbolCore is a product of Phoenix Software Solutions LLC, located in Grand Island, Nebraska. We are committed to protecting the privacy and security of our users. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our soccer club management platform, including our website, mobile applications, and related services (collectively, the "Service"). By using FutbolCore, you agree to the practices described in this policy.

2. Information We Collect

We collect the following types of information to provide and improve our Service:

• Account Information: Name, email address, phone number, and login credentials when you create an account.
• Club & Organization Data: Club names, team rosters, player profiles, parent/guardian contact details, medical information (if voluntarily provided), and other organizational data you enter into the platform.
• Payment Information: Billing address and payment card details processed through our payment partner, Stripe. FutbolCore does not directly store full credit card numbers.
• Usage Data: Information about how you interact with the Service, including pages visited, features used, device information, IP address, browser type, and session duration.
• Communication Data: Messages sent through the platform, including team announcements, chat messages, and email or SMS communications.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the FutbolCore platform and its features.
• Process transactions and send related billing information.
• Facilitate communication between club administrators, coaches, players, and parents.
• Send service-related notifications, updates, and security alerts.
• Respond to customer support requests and inquiries.
• Analyze usage trends to improve user experience and develop new features.
• Comply with legal obligations and enforce our Terms of Service.

4. Data Sharing

We do not sell your personal information. We may share data with trusted third-party service providers who assist us in operating the platform:

• Stripe: For secure payment processing and subscription billing.
• Twilio: For SMS notifications and communication features.
• Cloudinary: For media storage and image/video management.
• Cloud Hosting Providers: For hosting and infrastructure services.
• Analytics Providers: For aggregated usage analytics to improve the Service.

These providers are contractually obligated to use your data only as necessary to provide services to us and are required to maintain the confidentiality and security of your information. We may also disclose information if required by law, subpoena, or legal process.

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS/SSL) and at rest, regular security audits, access controls, and secure authentication mechanisms. While we strive to protect your personal information, no method of electronic storage or transmission is 100% secure. We encourage users to use strong passwords and keep their login credentials confidential.

6. Children's Privacy

FutbolCore is a youth sports management platform, and we understand the importance of protecting children's privacy. Our platform is designed to be used by club administrators, coaches, and parents/guardians. We do not knowingly collect personal information directly from children under 13 without parental consent. Player profiles for minors are created and managed by authorized club administrators or parents/guardians. Parents and guardians have the right to review, update, or request deletion of their child's information at any time by contacting their club administrator or by reaching out to us directly.

7. Your Rights

You have the following rights regarding your personal data:

• Access: You may request a copy of the personal data we hold about you.
• Correction: You may request that we correct inaccurate or incomplete data.
• Deletion: You may request that we delete your personal data, subject to legal retention requirements.
• Data Export: You may request an export of your data in a commonly used, machine-readable format.
• Opt-Out: You may opt out of non-essential communications at any time through your account settings.

To exercise any of these rights, please contact us at hello@futbolcore.com.

8. Cookies

FutbolCore uses cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze platform usage. Essential cookies are required for the Service to function properly. Analytics cookies help us understand how users interact with the platform so we can improve it. You may adjust your browser settings to refuse cookies, but doing so may limit your ability to use certain features of the Service.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, by sending you an email notification. We encourage you to review this policy periodically to stay informed about how we protect your data.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: