Frequently Asked Questions

FutbolCore is an all-in-one soccer club management platform built for youth clubs, travel teams, recreational leagues, and academies. It brings together player management, team organization, financial operations, scheduling, communication, coaching tools, and sponsorship tracking into a single, easy-to-use platform.

Getting started is simple. Sign up for a free 14-day trial, create your club profile, and begin setting up your teams and rosters. Our guided onboarding walks you through each step, from importing players to configuring payment collection. Most clubs are up and running within a single afternoon.

Yes! FutbolCore offers a free 14-day trial with full access to all features. No credit card is required to start your trial. At the end of the trial period, you can choose a plan that fits your club's needs or contact us for a custom Enterprise solution.

FutbolCore is available on the web (any modern browser), iOS (iPhone and iPad), and Android devices. Club administrators typically use the full web dashboard for day-to-day management, while coaches and parents can use the mobile apps for on-the-go access to schedules, communication, and player information.

Yes, absolutely. FutbolCore is designed to handle clubs of any size. The Starter plan supports up to 5 teams, while Pro and Enterprise plans offer unlimited teams. You can organize teams by age group, skill level, season, or any custom structure that works for your club.

Yes. FutbolCore integrates with Stripe to provide secure online payment processing. You can collect registration fees, monthly dues, tournament fees, and one-time payments. Parents can pay directly through the parent portal using credit or debit cards. The platform also supports payment plans, automatic reminders, and detailed financial reporting.

Yes. FutbolCore includes a dedicated parent portal where parents can view their child's schedule, receive team announcements, make payments, update contact information, and RSVP for events. Parents also have access to the FutbolCore mobile app for iOS and Android, making it easy to stay connected on the go.

Yes. FutbolCore features an interactive tactical board built with Konva.js that allows coaches to diagram formations, set plays, and training exercises. You can drag and drop player icons, draw movement arrows, save and share board states with your coaching staff, and even use it during live sessions on a tablet at the field.

FutbolCore offers three plans to fit clubs of all sizes: Starter at $49/month (up to 5 teams, core features), Pro at $129/month (unlimited teams, advanced features, priority support), and Enterprise with custom pricing (multi-club support, dedicated onboarding, custom integrations, SLA). All plans include a 14-day free trial. Visit our pricing page for full details.

Yes, you can upgrade or downgrade your plan at any time from your account settings. When you upgrade, you get immediate access to the new plan's features and are charged the prorated difference. When you downgrade, the change takes effect at the start of your next billing cycle.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) through our secure payment partner, Stripe. Enterprise customers may also pay via invoice with NET 30 terms upon request.

Yes. FutbolCore takes data security seriously. All data is encrypted in transit using TLS/SSL and at rest. We host our infrastructure on secure, enterprise-grade cloud providers with regular security audits, automated backups, and strict access controls. Our payment processing is handled by Stripe, which is PCI DSS Level 1 certified.

You do. Your club retains full ownership of all data you enter into FutbolCore. We never sell or share your data with third parties for marketing purposes. You can export your data at any time in standard formats (CSV, PDF) from the platform's built-in export tools.

Yes. As a youth sports platform, we take extra care with minor data. Player profiles for children are created and managed by authorized club administrators or parents/guardians. We do not knowingly collect personal information directly from children under 13 without parental consent. For full details, see our Privacy Policy.

We offer multiple support channels. You can reach us by email at hello@futbolcore.com, through the in-app live chat, or by browsing our knowledge base for self-service guides and tutorials. Pro plan customers receive priority support with faster response times, and Enterprise customers get a dedicated support representative.

Yes. All plans include self-guided onboarding with step-by-step tutorials and video walkthroughs. Pro plan customers can schedule a free onboarding call with our team. Enterprise plans include dedicated onboarding with a customer success manager who will help you migrate data, configure your account, and train your staff.